SSS LINES SERVICES SDN BHD

We provide ...
Up-to-date information 24 hours a day, 7 days a week, 356 days per year, with access from wherever in the world.
We provide ...
transportation services at the highest standard regardless the size of business, whenever you are, wherever your cargo to and from.

SSS LINES SERVICES SDN. BHD. (SSS ), a fully owned Malaysian base organization headquarter at Port Klang, West Malaysia and is now the leading International Freight Forwarder with main core of business revolves around shipping, forwarding brokerage, cargo consolidation, sea and air freighting, marine insurance, cargo packing for normal & dangerous goods, local transportation and distribution, bonded & non bonded warehousing, project cargo movement and other value-added supply chain services including consulting.

Quality Overview...

In fact, we offer a fully integrated inter modal services - combining ocean or air, rail and truck transportation in order to move your cargo as quickly and safely as possible to its final destination. While base on feedback from our customers, we have made the following service attributes the cornerstone of our business :

* Safe and timely arrival of your cargo with our comprehensive fixed day weekly
departure & arrival schedule.

* Timely and accurate documentation.

* Timely availability of clean, cargo worthy equipment.

* Knowledgeable and responsive customer service representatives.

* On-time cargo delivery and expedient door moves.

Trucking Our Progress...

As part of our basic business approach, we monitor both our suppliers, as well as our internal operations to see it that you consistently receive superior service. The Partners Delivery Quality and Daily Process Management programs work together to document ours, as well as our vendor's progress in key service areas.

Partners Deliver Quality ( PDQ ) - As with many International Companies, SSS relies on a network of pre-qualified transportation suppliers, including container logistic department, equipment depots, terminal operator and haulier companies to move your shipment smoothly from point to point. To effectively manage our supplier relationships, we monitor critical service features such as on time deliveries, terminal productivity, and stowage accuracy, to name a few.

Daily Process Management - We realize that it is equally important to allocate of more than one SSS employee handling your urgent shipment. This is why we use daily process management techniques, which are a simple means of identifying, documenting, and measuring to priority work process as defined by customer requirements.

Continuous Improvement...

Continuously improving our organization has been the key to satisfying our customers' requirements for better feature besides applying innovative ideas and quality service. In line with this, we have created a comprehensive program aimed at addressing your individual problems so that any concerns are handled immediately!

Customer Satisfaction Assurance Program - Taking a systematic look at our shipper's particular service request and problems. SSS uses customer satisfaction and suggestion feedback and our supplier data to drive the Customer Satisfaction Assurance Program. Some o the areas oversee to ensure customer satisfaction include :

* 99% accuracy on our air & ocean bills of lading.

* 99% of all rate requests are answered within 24 hours.

* 99% of all phone calls answered by our customer services within 10 seconds.

* 99% of all documents are released within 24 hours of receipt or vessel sailing or
Flight departure.

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