SYS IT Networks (M) Sdn Bhd

SYS IT CRM Customer Relationship Management

CRM Principles, Strategy, Solutions, Applications, Systems, Software, and ideas for effective Customer Relationship Management.
Customer Relationship Management, or CRM, is an essential part of modern business management. This CRM article is provided by Ellen Gifford, who specializes in helping organizations develop excellence in CRM, and this contribution is gratefully acknowledged.
What is Customer Relationship Management, or CRM? Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multibillion turnover, or a sole trader with a handful of regular customers. Customer Relationship Management is the same in principle for these two examples it is the scope of CRM which can vary drastically.

SYS IT CRM is fullfeatured 100% Commercial CRM software for small and large businesses Sectors, with lowcost product support available to users that need reliable support.

SYS IT CRM provides a complete set of CRM capabilities, such as
Sales force automationCustomer support & service
Marketing automation Inventory management
Activity management Security management
Calendaring Email integration

SYS IT CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business. In cases where you need new functionality to be added, the vtiger team provides customization services to meet the need.

SYS IT CRM Features

Sales Force Automation
Lead Management
Account & Contact Management
Opportunity Management
Sales Quotes

Inventory Management
Products Catalog
Price Books
Vendor Management
Purchase Orders
Sales Orders
Invoices

Reports & Dashboards
Key Metrics
Customizable Reports
20 Pre built Reports
20 Pre built Dashboards
Report Folders
Customer Support & Service
Trouble Tickets
Knowledge Base
Customer Self Service
Online Knowledge Base

Activity Management
To Dos, Meetings & Calls
Recurring Events
Shared Calendar
Activity History
Email Notifications
Notes

Product Customization
Pick Lists
Custom List Views
Drag & Drop Modules
Currency customization
Custom Fields

Marketing Automation
Campaign Management
Mass Mailing
E mail Templates
Mail Merge Templates

Productivity Add ons
Email Client
Customer Portal
RSS Feeds

Security Management
User Management
Profiles
Roles
Groups
Organization level Access Control

Sales Key Modules
Lead Management
Opportunity Management
Account Management
Contact Management
Calendar and Activity Management
Reports & Dashboards

Marketing Key Modules
Campaign Management
Email Marketing
Lead Management

Customer Service Key Modules
Ticket Management
Knowledge Base
Customer Self Service Portal

Inventory Key Modules
Products Management
Sales Quotes
Order Management
Invoices



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Fax: +603 7805 3433
Web: www.sysnetworks.com.my
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Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.

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